*We do not accept exchanges or refunds due to customer reasons.

■Refunds due to customer reasons We do not accept refunds due to customer reasons.

■Exchanges due to customer reasons We do not accept exchanges due to customer reasons.

■Refunds due to product defects We will issue a refund if the following conditions are met.

Conditions for handling defective products or incorrect deliveries: Please contact us within 7 days of receiving the product.
Please note that we cannot process returns for items that are returned without prior notification.
Please contact us before sending back the item. We only accept returns of unused items.
We will transfer the refund to your designated account within 3 business days of receiving the returned item.

Applicable period: If you contact us within 7 days of receiving the product.

Refund amount: Full price of the product

Return shipping costs are covered by the store.

Note: Please notify us in advance by phone or email if you wish to receive a refund.

■ Exchange due to product defects We will exchange the product if the following conditions are met.

Conditions for compliance

[In case of initial defects or incorrect delivery] Please contact us within 7 days of receiving the product.
Please note that we cannot process returns for items that are returned without prior notification.
Please contact us first, then send us the item you wish to return. We will only exchange unused items.

Applicable period: If you contact us within 7 days of receiving the product.

Return shipping costs are covered by the store.

Reshipping fee covered by the store.

Note: We may not be able to offer an exchange if it is impossible to procure the same product.
In that case, please understand that we will issue a refund.


■Contact information for cancellations, refunds, and exchanges

For phone inquiries, please contact the store via the "Contact Shop" link in your purchase history.

Purchase History List

■Return address

post code
address
telephone number
FAX number